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The Q. to ask to ensure you pick an SMS provider who best fits your requirements: Part 2

Look out for the final part of this three part feature on Friday, and  if you missed part one you can read it here

What connection does your SMS Operator use?

Ideally you want to pick a SMS operator who connects through a UK SMS gateway. It is much better to use an SMS provider within the country you are sending the texts from. For example, if you pick a provider from outside the UK SMS gateway it is likely to reflect with a bad delivery report with many texts failing to get through to the recipient as the text has had to pass through different networks before being received, making it a timely process.

Anyone who has used the SMileS service will know how quickly are messages are sent and received, call us for a demo if you want to trial our services. 

Ask for some background information about the company so you can get a feel for the company culture and work ethos. 

SMileS are based in Huddersfield, West Yorkshire, made up of a team of 9 local staff that take its customers seriously. Providing a no nonsense solution for businesses and resellers alike, all services are web based and therefore accessible over the Internet enabling usability wherever you are in the world. As a company we like to go that extra mile for our customers, we are always on the other end of the phone to help you with any problems you may be experiencing such as setting up campaigns. In addition, we will help advise you on the best ways to approach SMS Marketing to help make your campaigns effective and ensure you’re abiding by Mobile Marketing Association guidelines. We are not necessarily the cheapest SMS provider but we make up for it by offering excellent customer service, read our customer testimonials and case studies to see what our customers say about SMileS. 

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SMileS Customer Case Study: Alexandra House Spa

Alexandra House Spa became a SMileS customer back in 2009. The spa already had a large database (1200 people) so they already had all the details needed to set up SMS Campaigns and customers were happy to opt in to receive texts. The Spa use our SMileS portal to inform customers about upcoming offers and promotions on treatments, events the Spa is hosting, inform customers of discounted appointments and to fill up any spare appointments they may have available. This method has proved to be a great success for Maxine as she can use the system as and when she pleases as the portal is online and straightforward to use which means she can easily operate it herself.

Maxine Stead, Owner of Alexandra House Spa said

“SMileS have been a great SMS provider for the spa – on the few occasions when we have spare appointments in the diary we text some of our clients with a very special last minute offer and we always get an immediate response and generally fill most of the appointments. It’s great value for money.

Our customers sign up to the text service when they complete the consultation form on their first visit. We also advertise it in our newsletters. They love getting a special offer and they seem to feel like it’s an added bonus when it’s a good price and also its last minute so it seems like an extra special treat. Generally the phone starts ringing as soon as the text has been sent!”