Blog Archives

The Q. to ask to ensure you pick an SMS provider who best fits your requirements: Part 1

‘The questions to ask the ensure you pick an SMS provider who best fits your requirements’ is a three part feature that will be published throughout the week so keep a look out for Part 2 on Wednesday and Part 3 on Friday. 

What’s in their Product Portfolio? 

Discuss the SMS provider’s product portfolio to determine which approach to SMS Marketing is going to work best for you and you never know they might even have additional services you had not considered using. For example, SMileS offer a SMileS Managed Service, which costs £20 pro rota and by paying for this service we will manage campaigns on your behalf. 

Do you know about pricing?

Questions you need to be asking; price per text credit, set up fees, minimum orders, are there any ongoing account costs e.g. monthly costs, expiry dates on credits, processes for purchasing credits, price plans and lastly ask about the cost to your customers of receiving texts.

Here’s what you need to know about SMileS pricing:

Credits cost 6p but depending on volume the text price will reduce significantly. Credits range from 4p-6p depending on volumes. For full access to the system you pay £10 per month and our minimum order value is £50.  Credits will remain on your account until they’re all used up as we do not attach an expiry time to any credits purchased with us & your account will stay live until you no longer want to use the system even if you haven’t used it for months. Pricing will vary depending on how you intend to use the system, for example if you want to send a large quantity of texts the price per text credit will reduce significantly and the £10 a month fee will be waved in many cases.

Read the rest of this entry

Advertisements

SMileS Customer Case Study: Alexandra House Spa

Alexandra House Spa became a SMileS customer back in 2009. The spa already had a large database (1200 people) so they already had all the details needed to set up SMS Campaigns and customers were happy to opt in to receive texts. The Spa use our SMileS portal to inform customers about upcoming offers and promotions on treatments, events the Spa is hosting, inform customers of discounted appointments and to fill up any spare appointments they may have available. This method has proved to be a great success for Maxine as she can use the system as and when she pleases as the portal is online and straightforward to use which means she can easily operate it herself.

Maxine Stead, Owner of Alexandra House Spa said

“SMileS have been a great SMS provider for the spa – on the few occasions when we have spare appointments in the diary we text some of our clients with a very special last minute offer and we always get an immediate response and generally fill most of the appointments. It’s great value for money.

Our customers sign up to the text service when they complete the consultation form on their first visit. We also advertise it in our newsletters. They love getting a special offer and they seem to feel like it’s an added bonus when it’s a good price and also its last minute so it seems like an extra special treat. Generally the phone starts ringing as soon as the text has been sent!”